Terms and Conditions


Last updated on 7th of February, 2017.
Printable versions (pdf) can be found here in English and Dutch.

GENERAL

The following Terms and Conditions of Sale concern the offer and sale of products on the website www.lustr.design, owned and maintained by:


lustr.design

Jente Ameye
Blekersdijk 75
9000 Ghent
BELGIUM

Telephone : +32 468 414 659
Email : hello@lustr.design

IBAN BE 33 0689 3120 1946
BIC GKCCBEBB

VAT : BE 0667 797 983

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lustr.design focusses on lasercut interior design.

Our business is to design and deliver goodlooking middle-priced interior design, mainly produced by lasercutting technology. We design and produce locally (Ghent-based) and deliver globally, using smart flatpack design. lustr.design ships towards many EU-countries.

 

GOODWILL CLAUSULE

As with the start of a new business, the website and service may not be 100% on point yet. We work hard to improve this to become a solid machine. If there are bugs or problems, we would love to hear about this and work this out properly. Send us your feedback to hello@lustr.design

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Our terms and conditions are only valid upon agreements with lustr.design.
For issues, due to suppliers or other external factors, lustr.design can not be held accountable (but we will definately help you out as good as possible).

Business Customer?
It is not possible to use a VAT number when ordering online on lustr.design
If you wish to shop as a retailer or using a VAT number, please contact us on hello@lustr.design

No binding purchase agreement between you and lustr.design has been made until you receive an order confirmation from lustr.design.

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PRICING & PAYMENT

Products shown on the website are VAT-inclusive (21%).
Shipping costs are included for Central-European countries.
Pricing faults can be rectified with cancellation of the order.

Payment is provided using Shopify's third-party payment services (Paypal, Mollie, ... ).
lustr.design can not be held accountable for payment issues.

 

SHIPPING

Products can be shipped internationally and delivery time may vary depending on location and/or mail carrier.
For Central-European orders, shipping costs are included in the total price; no extra shipping costs. We ship towards Belgium, Austria, Czech Republic, France, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain, United Kingdom and aim to expand our shipping area in the near future.

Delivery time is estimated to be 2 till 7 days.

Every shipment has an unique tracking code, so customers can trace their package during delivery. This tracking code will be e-mailed towards the costumer after pick-up at lustr.design.

Service and Return policy can be found here.

 

WARRANTY

lustr.design aims for quality and will deliver products in a good state.

In accordance with applicable law, a 24-month warranty applies to our products. Within 2 years following the purchase, customers can report issues such as production errors. You can either have a new product sent, receive a discount or return the product for a refund. This will be decided by lustr.design from case to case.

If however the product or package gets damaged by external factors, lustr.design can not be held accountable.

 

COPYRIGHT

Copyright in the documents provided through this website (including logos, graphics, text, photos, icons, images, data, software and designs) are owned by lustr.design.

The brand (name, logo) lustr.design is internationally protected by law. Any use and/or reproduction is restricted.

For press inquiries, please contact us at hello@lustr.design.

 

DISCLAIMER

We do not guarantee that all the items available at the lustr.design web shop are in stock at the time of your order.

lustr.design cannot warrant that the content of this website and/or any other website or medium associated with lustr.design or any of its affiliates is free of inaccuracies or typographical errors at any given point in time. Neither can we guarantee that all information is up-to-date. lustr.design may at any time change the content of the website. Though lustr.design strives to always display the correct texts, images and pricing on the website and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or cancelling your order. If we are unable to get in touch with you, your order will be automatically cancelled after 30 days.

lustr.design cannot be held liable for any damages caused from using the website or - for that matter - not being able to use the website. lustr.design cannot guarantee a problem-free uninterrupted and secure access to the website. Shopify uses Secure Socket Layers (SSL), the industry standard in transferring information to process your orders.

Specifications and visualisations, as displayed on this website, might not be 100% representative for the actual product. We cannot guarantee that colors that are displayed on the website are identical to the items’ actual colors. This depends partly on the color settings of your computer and monitor.

In case of Force Majeur, the obligations of lustr.design are indefinitely suspended. In case Force Majeur is responsible for the permanent impossibility of lustr.design to partially of fully comply with it’s obligations, the contract will be partially or fully terminated, depending on the circumstances. lustr.design engages itself to seek out a mutually satisfactory solution where possible.

 

PRIVACY NOTE

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the website. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In case IP-anonymisation is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transfered to a Google server in the USA and truncated there. The IP-anonymisation is active on this website. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage. The IP-address that your Browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Addon for your current web browser: link.

Cookies are used by the website in order to improve your experience of the website. The cookie identifies your computer and allows the site to remember your personal settings. Cookies are also used for statistical purposes.
You can set your browser to notify you when a cookie is to be activated. This enables you to reject usage of this cookie or to tell your browser to erase the cookie at the end of your visit. The web shop cannot be used if cookies are disallowed.